Favorite articles allow your customers to create personalized collections of articles in their user accounts for future reference. Allowing users to add favorite articles offers another way to engage with your content.
Purpose of Favorite Articles in the Knowledge Base
The motive of every business is to decrease bounce rate and boost user engagement on their knowledge base. PHPKB knowledge base software allows you to engage users through various options. However, the effortless engagement is through "My Favorites" feature where users have to click a button to add the article to the list of favorites. Allowing users to create a list of favorite articles helps them revisit their favorite articles at any suitable time. It will also help you understand what kind of content users like in your knowledge base, and you can pay more attention on adding more of such contents.
Benefits of Favorites List
- So many great articles, not enough time. That’s what "Favorites List" is for.
- A designated space for users to save informative articles they want to get back to later.
- Decreases bounce rate and boosts user engagement in the knowledge base.
Allow Users to Add Favorite Articles in PHPKB
You can allow users to save their favorite articles by enabling the "Add to Favorite?" setting available in "Articles Settings" of Manage Settings area. Once enabled, users can save/delete their favorite articles.
